How much confidential data you share
is up to you.

Effective date: 3 November 2026

1. Who we are

UNFINITE LIMITED ("we") is a Hong Kong company, business registration number 80433693. We provide two services: the AI Client Director, customised for high-value companies worldwide, and n8n automation for Hong Kong small businesses.

This policy explains what personal data we collect, what we use it for, who processes it, how long we keep it, and how you can access or correct your own data.

2. What data we collect and how we use it

2.1 Website enquiries

Enquiries made through our website reach us by WhatsApp, email or a website form. We receive the content you provide, together with your WhatsApp phone number or email address, and use them to reply to your enquiry or prepare the demo you requested.

2.2 WhatsApp enquiries

When you contact us on WhatsApp, our AI client director^＊ may reply first. If you ask, it will tell you directly that it is an AI and will not deny it. We will then follow up and may view the conversation.

To prepare a quote and arrange follow-up, we collect the following information from you:

• Name
• Phone number
• Company name
• Type of business
• Your requirements
• Relevant business volume

The AI client director does not open attachments you send.

Providing this information is voluntary; if you do not provide it, we may be unable to quote or follow up.

2.3 Client projects

This section, the client-project parts of sections 4 and 5, and section 6 apply to automation services. AI Client Director is managed by us by default: we set up a dedicated environment for each client and process the personal data of the client's customers on the client's instructions. The content belongs to the client and can be exported at any time. After the engagement ends, copies under our control are deleted within 30 days and backups are cleared within 90 days. We access the data only when needed for troubleshooting or maintenance, and access is logged. If a client chooses deployment in its own cloud account, the written agreement governs.

When we set up automation for clients, we have access to data within their business (for example, enquiries from the client's customers). This data is stored in accounts opened in the client's name, such as Google Sheets, email and the platforms the client chooses. We process this data on the client's behalf, as a collaborator invited by the client.

Sample data used during setup will be deleted once setup is complete.

3. AI processing and where it takes place

• We do not use your data to train AI models.
• Each AI service provider handles the data it receives under its own terms.

4. Third-party processing and transfers outside Hong Kong

To provide our services, your data may be processed by the following categories of service provider:

• AI service providers (see section 3). Data may be processed in Japan, other Azure regions, Mainland China or a region chosen by the client.
• The automation platform. Its default cloud region is in the EU; clients may request hosting in Hong Kong instead.
• WhatsApp and email service providers, for sending and receiving messages.

Data within client projects is stored on platforms chosen by the client.

5. Retention periods

• Enquiry and prospective client records: kept for up to 24 months from the last contact.
• Payment and accounting records: kept for 7 years.
• Client projects: when our engagement ends, we remove our own access and delete any copies of data we hold, except payment and accounting records that the law requires us to keep. Data in the client's accounts remains in the client's own keeping.

6. Data security

For AI Client Director projects, data handling and security arrangements are set out in the service agreement.

• Client data is stored in accounts in the client's name.
• We access it only as collaborators invited by the client, and hold only the permissions the work requires.
• All our work accounts use two-step verification.
• Only authorised Unfinite personnel can view conversations.
• Sample data used during setup is deleted once setup is complete.
• When our engagement ends, we remove our own access.

7. Your rights

You have the right to request access to, and correction of, the personal data we hold about you. Please email contact@unfinite.io stating your name, contact details and request, so that we can verify your identity and deal with it. We will respond within the time required by the Personal Data (Privacy) Ordinance.

8. Cookies

This website does not use cookies for tracking or advertising. We use Cloudflare Web Analytics to count visits, pages viewed and the visitor's country or region. It is not used to identify individuals.

9. Contact us

UNFINITE LIMITED
Email: contact@unfinite.io
WhatsApp：+852 5725 0511