Handle it yourself
Every enquiry, quote and negotiation comes through you. Overnight enquiries wait until morning. Product and team decisions wait until evening.
She answers what she can. The rest, she asks you.
Industrial equipment · Technical questions
AI Client Director replying
Sample conversation, fictional company
Sample Company
Can your inspection system connect to our existing PLC? Our line uses a Siemens S7-1500.
Yes. The specification lists PROFINET support, and the S7-1500 is on the compatibility list. Roughly how fast does your line run?
120 parts per minute. We need to detect defects as small as 0.05 mm.
120 parts per minute is within the standard model's range. Detecting 0.05 mm depends on the material, reflections and field of view. We have no test data for those conditions, so I don't want to guess. What is the material, and how large an area needs inspecting at once?
Polished aluminium parts, with a field of view of about 100 mm.
Understood. I'll check with our technical lead and get back to you.
AI Client Director
Good morning. A new enquiry came in last night: 120 parts per minute, polished aluminium, a field of view of about 100 mm, and 0.05 mm defect detection. I answered the other questions, but we have no data for this one. I need your input.
Polished aluminium needs coaxial lighting. That field of view needs a high-resolution camera; the standard model isn't enough. We need to test samples before confirming.
Understood. I'll tell them a high-resolution camera with coaxial lighting is needed, and that samples must be tested before we can confirm. I'll add this to the business information and ask about material and field of view first next time. Please confirm.
Confirmed.
Professional consulting · Negotiation
AI Client Director replying
Sample conversation, fictional company
Sample Company
Could you reduce the price by 20% for this scope?
20% is beyond what I'm authorised to agree to, so I need to ask the person in charge. The price would also change if we covered only competitors and pricing. Shall I ask about that too?
Yes, please.
Of course. I'll get back to you once I've checked.
AI Client Director
The customer asked for 20% off, beyond the limit you set. They're also open to covering just the two parts.
For just those two parts, we can offer 15% off.
Understood. I'll treat this as a one-off exception and keep your rules unchanged. Please confirm.
Confirmed.
Owner · Morning summary
AI Client Director replying
Sample conversation, fictional company
Sample Company
Late at night
If I pay now, can you take 20% off? I'd like to settle this tonight.
I need to ask the person in charge about 20% off. I'll get back to you once I've checked.
Okay, thanks.
AI Client Director
Good morning. Three new enquiries came in last night; I finished answering two. Just one decision for you today: the third customer wants 20% off, beyond the limit you set.
No discount for now.
Understood. I'll tell them that.
Engineering services · Quote follow-up
AI Client Director replying
Add-on: Follow-up Specialist
Sample conversation, fictional company
Sample Company
Hello Mr Chan. Have you had a chance to review last week's quote? Does anything need adjusting for the site conditions?
Our boss thinks the schedule is too long and wants it brought forward by two weeks.
Understood. Which stage mainly needs bringing forward? I'll ask the engineer whether there's room to adjust it.
Mainly installation.
Got it. I'll check and get back to you.
AI Client Director
Mr Chan wants installation brought forward by two weeks. An engineer needs to assess that. I've added it to your decisions for today.
I'll ask Wong and get back to you this afternoon.
Okay. I'll wait for your reply before answering the customer.
Interior design and architecture · Returning customer
AI Client Director replying
Add-on: Account Manager
Sample conversation, fictional company
Sample Company
Hello. I'd like to do the kitchen this time, at the flat you worked on before.
Hello Ms Lam. We used a light grey palette for your living room last time. Would you like the kitchen to match? I'll check the designer's availability first. Are weekdays or weekends better for you?
Weekends, and yes, please match it.
Okay. I'll ask the designer and get back to you.
AI Client Director
Ms Lam is a returning customer. She wants the kitchen to match the light grey living room from last time and is only available at weekends. I've asked Wong, the designer, about availability.
She's a longstanding customer. Ask Wong, the designer, to handle this personally.
Understood. I'll let Wong, the designer, know.
Industrial equipment · After-sales support
AI Client Director replying
Add-on: After-sales Support
Sample conversation, fictional company
Sample Company
The sensor installed last month reported an error this morning.
Understood. Let me get the details first. Has the line stopped? What's the error code? Could you send a photo of the indicator lights?
One line is down. E42. Here's the photo.
Received. I've marked this as urgent and passed it to the engineer responsible. They'll reply after reviewing it.
AI Client Director
Urgent. A customer's line is down. Their sensor, installed last month, reported E42 this morning. I've passed it to Wong and haven't promised the customer a response time.
Okay. Ask Wong to prioritise this one.
Understood. I've let Wong know.
Owner · Delegating authority
AI Client Director replying
Sample conversation, fictional company
Sample Company
Could you offer 5% off?
Is it a budget issue, or do you have another quote? Once I understand, I'll check with the person in charge.
Another supplier is a bit cheaper.
AI Client Director
A customer is asking for 5% off. They say another supplier is a bit cheaper.
Fine if they sign by month-end. From now on, ask why first and trade for something. 5% is the limit.
Understood. Ask why first, and trade for terms. The 5% goes into the pricing rules. I can't see the number, only whether a quote is in range. Shall I apply this?
Confirmed.
Updated. You can change it back at any time.
Owner · Keeping approval authority
AI Client Director replying
Sample conversation, fictional company
Sample Company
Could you extend the payment term to 60 days?
Our usual term is 30 days, so I need to ask the person in charge. I'll get back to you once I've checked.
Okay, thanks.
AI Client Director
The customer wants to extend the payment term to 60 days.
They're a longstanding customer. Approved.
Understood. Should I approve the same request directly in future?
No. This is only approved because they're a longstanding customer. Ask me first for anyone else.
Understood. This approval is for this case only. I'll ask you first in future.
Industrial equipment · After a wrong answer
AI Client Director replying
Sample conversation, fictional company
Sample Company
Yesterday you said the standard model supports EtherCAT too, but the spec sheet only lists PROFINET.
You're right, I got that wrong. The standard model supports PROFINET only. I'm sorry. Which does your line use?
EtherCAT.
Understood. I'll ask the person in charge whether there's another way and come back to you.
AI Client Director
I got one wrong: I told a customer yesterday that the standard model supports EtherCAT. The spec sheet doesn't say that, and I've corrected it with them. Their line is EtherCAT, so how you'd like to reply is your call.
There's a converter module, so quote that. Follow the spec sheet on this from now on.
Understood. I'll quote the converter module and add this to the records. Confirm?
Confirm.
Industrial equipment · Confirmation and next steps
AI Client Director replying
Sample conversation, fictional company
Incoming message
- From
- David
- To
- Sample Company
- Cc
- No cc
- Subject
- Polished aluminium inspection
Body
Our material is polished aluminium, with a field of view of about 100 mm. Can you achieve 0.05 mm? Please also send a quote; Lisa in procurement will review it with me.
Reply
- From
- Sample Company · AI Client Director
- To
- David
- Cc
- Lisa
- Subject
- Polished aluminium inspection: findings and next steps
Body
Hello David,
Our technical lead has reviewed your requirements. Your conditions call for a high-resolution camera with coaxial lighting. We need to test your samples before we can confirm 0.05 mm detection.
Proposed system: high-resolution inspection system + coaxial lighting module.
Quote: the attachment is a budget estimate, to be confirmed after testing.
Next step: please send us 5 sample parts. Once they arrive, we'll arrange testing and share the results with you and Lisa.
If you have technical questions, reply to this email and I'll pass them to our technical lead.
Sample Company
B2B software · Security questions
AI Client Director replying
Sample conversation, fictional company
Incoming message
- From
- Priya (IT)
- To
- Sample Company
- Cc
- No cc
- Subject
- Security questions
Body
Before we start, could you confirm: do you support SSO? Where is the data stored? Do you have SOC 2?
Reply
- From
- Sample Company · AI Client Director
- To
- Priya
- Cc
- No cc
- Subject
- Re: Security questions
Body
Hello Priya,
SSO: SAML is supported. Setup instructions are attached.
Data storage: EU region.
SOC 2: we don't currently have this report. I've asked the person in charge about the timeline and will reply separately.
B2B software · Across time zones
AI Client Director replying
With German added: the customer writes in German, she replies in German.
Sample conversation, fictional company
Incoming message
- From
- Thomas Weber
- To
- Sample Company
- Cc
- No cc
- Subject
- SAP-Anbindung
Body
Guten Tag, lässt sich Ihre Lösung an unser SAP-System anbinden? Viele Grüße, Thomas Weber
Reply
- From
- Sample Company · AI Client Director
- To
- Thomas Weber
- Cc
- No cc
- Subject
- Re: SAP-Anbindung
Body
Guten Tag Herr Weber, ja, die Anbindung ist über eine API möglich. Die Beschreibung finden Sie im Anhang. Für einen konkreten Vorschlag müssten wir wissen, welche SAP-Version Sie einsetzen (z. B. S/4HANA oder ECC). Hinweis: Diese Antwort wurde von einem KI-Assistenten verfasst. Mit freundlichen Grüßen
Multiple participants · Who makes the decision
AI Client Director replying
Sample conversation, fictional company
Incoming message
- From
- Lisa
- To
- Sample Company
- Cc
- David
- Subject
- Price adjustment
Body
The price needs to come down further before we can approve it.
Reply
- From
- Sample Company · AI Client Director
- To
- Lisa
- Cc
- David
- Subject
- Re: Price adjustment
Body
Hello Lisa,
Understood. Any further price adjustment needs a decision from the person in charge, and I've passed it on. The sample testing David asked about is unaffected and can proceed as arranged. I'll reply to both of you once a decision has been made.
Professional consulting · Contract review by your team
AI Client Director replying
Sample conversation, fictional company
Incoming message
- From
- Customer team
- To
- Sample Company
- Cc
- No cc
- Subject
- Contract terms
Body
Attached are our revised contract terms. Please confirm.
Reply
- From
- Sample Company · AI Client Director
- To
- Customer team
- Cc
- No cc
- Subject
- Re: Contract terms
Body
Hello. The person responsible for your contract needs to review the terms personally. I've passed them on, and they'll reply after reviewing them. In the meantime, you can still ask me technical and project questions directly.
Focus on what you do best. Let her handle your customers.
One AI Client Director, doing nine jobs
Right now, each of these jobs is either on you or not being done.
Core
Receptionist
Hiring a person: about US$38,010 a year
Replies the moment an enquiry arrives, across time zones and holidays. Finds out who the customer is and what they need, then follows up.
Core
Sales Engineer
Hiring a person: about US$124,900 a year
Clarifies specifications and requirements, then explains solutions and case studies using your business information. If the answer isn't there, she asks you.
Core
Cost Estimator
Hiring a person: about US$78,740 a year
Works out quotes from your price list and rules, and sends them. Anything outside your limits comes to you first.
Core
Technical Sales Representative
Hiring a person: about US$104,920 a year
Handles price talks and objections, and closes within the limits you set. Anything beyond them comes to you.
Core
Executive Assistant
Hiring a person: about US$76,590 a year
Reports enquiries and progress daily, and brings you only what needs your decision. One reply from you, and she acts on it.
Optional add-on
Sales Representative
Hiring a person: about US$69,990 a year
Follows up on every quote on schedule, finds out what's holding up the deal, then decides on the next step or refers it to you.
Optional add-on
Account Manager
Hiring a person: about US$69,990 a year
Remembers each client's needs and history, so returning clients never start over, and keeps in touch on schedule.
Optional add-on
Project Coordinator
Hiring a person: about US$102,320 a year
After the deal, coordinates kickoff materials and timing, updates the client on progress, and tells you about any changes first.
Optional add-on
After-sales Support
Hiring a person: about US$44,770 a year
Checks in with clients regularly. Gets the details of any problem, flags what's urgent, and passes it to the right colleague.
Median annual pay for full-time US employees, excluding employer benefits. Source: US Bureau of Labor Statistics, May 2025. Sales Representatives for services are used for follow-up and account management; Project Management Specialists are used for project coordination. For reference only.
Explore the AI Client Director ›You do not need to write a manual first.
When she is unsure, she asks you. Your answer becomes something she knows next time.
A knowledge base built only for your AI.
We organise your specifications, case studies and pricing, and document your expert judgement.
She answers only from that knowledge base. Anything else, she asks you.
Can it connect to a Siemens S7-1500?
Yes, via PROFINET. It's on page 12 of the spec sheet.
Can it also inspect titanium alloy?
That isn't in my materials. I'll ask the person in charge and get back to you.
They say it needs a sample test before they can be sure. Could you send a few pieces?
Here's the new spec sheet. Use it when customers ask.
Got it. S7-1500 and PROFINET are noted.
A customer asked about titanium alloy. It isn't in the materials. How should I reply?
It needs a sample test before we can be sure.
Understood. I'll tell them that, and answer the same way next time.
Sample data, fictional company
You decide how much to hand over
Your dedicated environment
Set up just for your business, with no other clients sharing it. The content is yours to export whenever you need.
Start with public material
Try it on what's already public. Add confidential material only when it's worth it.
Your floor price stays out of the AI
Pricing floors and negotiation rules live in code. The AI sees only the result.
NDA before we receive confidential material · Not used to train models · Exported at the end, then deleted on the agreed schedule
She won't pretend to be human.
What keeps a customer is whether she gets the answer right.
Unfinite is a Hong Kong AI studio. We started out building AI characters, where the hard part is keeping AI consistent and tactful across very long conversations. We now apply that craft to selling.
Who is responsible? The same project lead, from quote to acceptance, with no handover midway.
What if something goes wrong? Within Hong Kong business hours, 10:00–18:00 HKT, we give a first response to urgent issues within two hours.
What if we stop working together? We hand over workflows, settings and guides free of charge, so you can pass them to another provider.
UNFINITE LIMITED · Registered in Hong Kong · Business Registration No. 80433693
Built for companies like this
Only your people really understand it
It takes real expertise to explain what you sell.
Each deal is worth the time
Each deal is high-value and takes several rounds of discussion.
No sales team yet
The founder or technical lead still handles every client.
New hires take too long
New hires need a long time to get it right, and one wrong answer can lose the deal.
Clients ask hard questions
Customers ask detailed questions about specifications, integration, security and contracts.
Clients span time zones
Enquiries arrive from other countries at any hour, and late replies cost you.
For example: B2B software and SaaS · Industrial equipment and solutions · Engineering and technical services · Professional consulting · Interior design and architecture · Study abroad and immigration
The Core plan starts at US$58,200 for the first year. Below about US$10,000 a deal, it rarely pays for itself, and there's no need to force it.
For smaller businesses in Hong Kong, explore n8n automation ›